Privacy Policy

• Contact & account details — name, phone number, email, and delivery address you give us when you check out, contact us, or join the waitlist.
• Rental & service details — the appliance you rent, installation questions (e.g. hookups, stairs, rent/own), delivery windows, and any issue reports you submit.
• Payment details — we do not store full card numbers on our servers. Payments are processed by our payment processor (Stripe) and Google Pay. We keep billing records needed to manage your rental.
• Technical & usage data — device, browser, pages viewed, and similar information collected through cookies and analytics.

• To schedule delivery and installation, provide maintenance, and manage your rental.
• To process payments and send billing or account notices.
• To respond to your questions, service requests, and support needs.
• To improve our website, services, and the experience of future customers.

We use cookies and similar technologies to operate the site and understand how it's used. We may use Google Analytics and Google Ads to measure traffic and show our ads to people who may be interested in renting from us. These tools may set cookies and collect device and browsing data. You can control cookies through your browser settings, and you can manage Google's ad personalization at Google Ads Settings.

• Service providers — payment processors (Stripe), delivery partners, and tools that help us run our business, only as needed and under appropriate obligations.
• Legal requirements — when required by law, court order, or to protect our rights, safety, or property.

We do not sell your personal information.

We keep your information only as long as needed to provide our service and meet legal obligations, then delete or anonymize it. We use reasonable administrative, technical, and physical safeguards to protect your data, though no method of transmission or storage is fully secure.

• Request access to, a copy of, correction of, or deletion of your personal information.
• Opt out of marketing messages by replying STOP or contacting us.
• Disable cookies in your browser.

Our service is not directed to children under 16, and we do not knowingly collect their personal information.

We may update this policy from time to time. We'll post the updated version here with a revised "Last updated" date.

Questions about this policy or your data? Contact Balos Cleaning Services LLC at (908) 538-3495, New Jersey.